RETURN & REFUND POLICY

We want you to have clear information about our products and services before you purchase.

Please review the relevant product or programme description carefully and make sure it is suitable for your needs before completing your purchase.

1. Digital Products

All digital product purchases are final and non-refundable.

This includes, but is not limited to:

• Digital guides and ebooks
• Templates
• Worksheets
• Digital resources
• Downloadable materials
• Other electronically delivered products

Because digital products are delivered electronically and can be accessed after purchase, we do not accept returns or provide refunds once a purchase has been completed.

2. Programmes, Courses, Workshops and Mentoring

All purchases of programmes, courses, workshops and mentoring are final and non-refundable.

This includes:

• Group programmes
• Cohort-based programmes
• Online courses
• Workshops
• Mentorship programmes
• Programme enrolments
• Other educational programmes

Please review the programme information, dates, format, requirements and terms before purchasing.

3. 1:1 Consultations and Creative Strategy

Payments for 1:1 consultations and creative strategy sessions are non-refundable once the session has been booked.

If you need to reschedule, please contact us as soon as possible.

Where possible, we may accommodate a reasonable request to move your session to another available date.

4. Duplicate or Incorrect Payments

If you believe you have accidentally made a duplicate payment or been charged incorrectly, please contact us as soon as possible with your payment details and relevant transaction information so that we can investigate.

5. Technical Problems

If you experience a genuine technical problem accessing a digital product or programme you have purchased, please contact us so that we can help resolve the issue.

Technical support does not create an automatic right to a refund.

6. Changes or Cancellation by Us

In exceptional circumstances, we may need to change, postpone or cancel a programme, workshop or other service.

If we cancel a service and are unable to provide an appropriate alternative, any refund or other remedy will be communicated to affected customers in accordance with applicable law.

7. Consumer Rights

Nothing in this policy is intended to remove or limit any rights you may have under applicable law.

Where applicable consumer protection laws provide a right to a refund, return, cancellation or other remedy, those rights will continue to apply.

8. Before You Purchase

We encourage you to carefully review:

• The product or programme description
• What is included
• Dates and times
• Delivery format
• Access requirements
• Pricing and payment terms
• Any applicable programme information

By completing your purchase, you acknowledge that you have had the opportunity to review this information and agree to the applicable terms.

9. Contact

If you have a question about a purchase, payment or access issue, please contact us using the contact information provided on our website.

We will review your enquiry and respond as appropriate.